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Ten Holiday Buying Trends to Watch in 2020

Experts weigh in on what consumer behavior—from gifting to Champagne sales and ecommerce—to expect in this anything-but-normal season

Photo credit: iStock.

In normal years at this time, restaurants are usually booked with nightly holiday parties and retailers are preparing for the crush of shoppers. Holiday season 2020 will play out very differently.

It’s difficult to make any definitive predictions about holiday sales across the beverage alcohol industry, particularly as the pandemic has affected different channels and product categories in disparate ways. In addition, liquor laws in various states are changing, which presents both new opportunities and challenges to operators across the country.

“There have been so many changes,” says Emma Forster, the marketing manager for importer and distributor T. Edward Wines & Spirits in New York, “and they’re not necessarily changes that wouldn’t have happened, but they have been accelerated, and will be impacting holiday sales in many ways.”

Many professionals are cautiously optimistic about the 2020 holiday season, seeing potential for savvy businesses that have adapted to the altered landscape. We spoke to restaurateurs, retailers, and importers to hear their take on the top trends that will shape holiday beverage sales this year.

1. Virtual and Off-Site Corporate Events Present Opportunity

Companies are looking for creative alternatives to large holiday parties. “Some are asking us for virtual wine tastings and cooking classes, while some want to gift food and wine to their employees celebrating at home,” says Gretchen Thomas, the Connecticut-based vice president of national chain Barcelona Wine Bar.

Despite widespread feelings of “Zoom fatigue” during quarantine, Eric Moorer, the director of sales and engagement for Domestique Wine, a natural wine shop in Washington, D.C., has received requests from groups to replace traditional holiday parties with virtual events. Erin Drain, the Chicago-based head of marketing for importer Olé & Obrigado reports seeing similar demand and is offering virtual events for the patrons of their restaurant and retail customers. “As an importer, we’ve tried to offer that extra layer of service to our business partners,” she says. “I plan to hit up all the restaurant partners who support us and say, ‘What can I do for you?’ Let’s offer two or three wines and give your customers an experience.”

Le Pigeon restaurant in Portland, Oregon, has been hosting small off-site events and is now receiving holiday event requests. “For those off-site events, we’ll probably see some bigger beverage sales,” says Andy Fortgang, the co-owner and wine director.

Matt Uva, the owner of Curate: Natural Wines in Orlando, Florida, has also seen an uptick in requests for such small offsite events as dinners and wine pairings. Beverage packages included in those events have helped to offset losses elsewhere. In addition, Uva has been partnering with local realtors for open house catering and new homeowner gifts. One advantage to those smaller-scale events is a higher per-bottle spend. “Large corporate events usually look for lower-priced offerings, so the loss of those events is allowing us to use inventory dollars on items with better margins,” he explains.

Eric Moorer, Domestique Wine. Photo by Lauren Segal.

2. Gift Sales Are Above Average

This year, thanks to limited travel and parties, gifting is playing a larger than normal role in holiday celebrations. Because companies aren’t hosting holiday events, corporate budgets are being funneled to gifting. “We expect to see fewer holiday party stock-up orders and more gift orders sent to employees and clients this season,” says Lindsey Andrews, the cofounder and CEO of Minibar Delivery in New York.

The same is true of consumer gifting, Andrews reports. “Customers are purchasing gifts much earlier than in previous years,” she adds, noting that gifting started to pick up in mid-September, six weeks before it has in the past. Spending is also up. “We’re seeing more individual orders of higher-priced bottles versus larger orders of mid-priced items,” Andrews says.

Although many suppliers have dialed back their value-added gift package releases, retailers report that those that were produced are in high demand. “We have a hard time keeping anything that comes in a gift box in stock,” says T. Edward’s Forster. Gifting goes beyond the bottle, too; retailers expect such items as gift cards, wine club subscriptions, and cocktail sets to see greater sales this year.

3. Increased Interest in Health and Moderation

Consumers are seeking out healthier alternatives this holiday season. “We are seeing a rise in demand for nonalcoholic options such as alcohol alternatives and mocktails,” says Moorer. “We’ve all been locked in for eight months, so it’s an easier way to try new things and dip a toe into a new style of consumption where there isn’t the con of being hungover the next day.”

Other beverage experts have noticed an increase in healthier alcoholic options, including low-ABV hard seltzers and organic spirits, particularly among millennials. “We expect to see continued growth in the low-alcohol category through the holiday season, particularly with younger consumer segments,” says Mike Provance, CEO of beverage retail marketing platform 3×3 in New York. “As we move past the holidays into Dry January, no- and low-alcohol products will play an even more prominent role.”

Companies that choose to have small holiday events may also opt for healthier options. “Companies are more cognizant of health now,” says Philip Camino, the owner of the recently reopened Fellow restaurant in Los Angeles. “People are going to be a little less decadent this year.”

4. Ecommerce Is King

After experiencing a sales surge in the spring, online wine marketplace Vivino reports strong retention rates among buyers. “This holiday season, more than ever before, consumers will start their wine search digitally and use platforms to purchase wines,” says founder and CEO Heini Zachariassen.

Across large online platforms, experts expect people to stock up on larger quantities of lower-priced wines through the holidays, as they have throughout much of the pandemic. In May 2020, Vivino noticed the average bottle price started trending downward from $28 despite higher cart sizes. “This is likely due to a broader variety of consumers purchasing online and purchasing their everyday comfort wines online,” Zachariassen says.

Ecommerce has become a critical sales channel for independent retailers as well. “Online sales are going to be huge for independent retailers this season,” says Moorer, who notes that Domestique Wine is only open to in-store shoppers by appointment. “Ecommerce will be the biggest way we generate revenue during the holidays.”

Independent retailers competing with large online marketplaces that sell large brands should highlight their unique selections, says Provance. “Independents benefit from an elongated holiday sales window, but they are confronted by a broader range of competitors that carry major brands,” he says. “They must play to their strengths by promoting craft and artisanal beer, wine, and spirits and hard-to-find products.”

In-store capacity restrictions this year make curbside pickup essential. Although Brooklyn wine shop Vine Wine has largely made the transition back to in-store shopping, owner Talitha Whidbee is encouraging consumers to preorder online for curbside pickup through the holidays. “We need to limit our exposure,” she says. “Anyone who can preorder and pick up is going to do us all a huge favor.”

5. Expect Some Supply Shortages

Due to packaging and liquid shortages, retailers are expecting to see increased supply issues in some categories. A number of retailers are expecting shortages for in-demand Champagne, tequila and Cognac brands due to increased competition off-premise. In addition, an ongoing aluminum-can shortage could inhibit the beer supply chain.

Matthew Green, national sales director for fine wine importer Europvin, predicts that some retail-focused brands will experience difficulties maintaining supply. “Retail demand has exceeded production plans this year,” he says, “and demand continues to outstrip supply for some products.”

Like many importers of European wines hoping to avoid possible tariffs, Europvin purchased inventory to last through the holidays back in February. It was a smart move; the 25 percent tariff put in place in October 2019 is causing shortages this season. Many importers invested in up to a year of inventory before tariffs were imposed in order to keep prices low, but much of that supply has been sold. “The initial tariffs raised some prices as expected, so some importers stopped bringing in certain wines or brought in less,” says Curate’s Uva. “The threat of added tariffs a few months back caused many importers to not bring as much wine stateside as they previously had.”

6. A New Year’s Eve Sales Spike

Most restaurant professionals interviewed plan to close for service on Thanksgiving and Christmas, but many plan to be open on New Year’s Eve, and they predict a surge in business. “People haven’t had an opportunity to go out,” says Fellow’s Camino, “and there will be a celebration of 2020 coming to an end.”

Le Pigeon, for example, usually closes between December 24 and early January, but it won’t this year. “With fewer people traveling, we see the potential to maximize sales during the holidays, so we’ll be open on New Year’s Eve,” says Fortgang.

Consumer frustrations with 2020 as a whole may also result in higher New Year’s Eve beverage sales for retailers. “I believe we may even see a boost in Champagne sales with people hoping to toast to a better year in 2021,” says Karen Williams, the founder of Acme Fine Wines a retail shop in Napa Valley.

Karen Williams. Photo courtesy from Acme Fine Wine.

7. Wine Drinkers Are Still Trading Up

Despite consumers’ economic anxiety and stock-up mentality on value wines, premium bottles continue to sell. “Plenty of wine drinkers who would normally be indulging in special bottles at restaurants will be doing so at home this year,” says Sally Stewart, a co-owner of Denver Wine Merchant in Denver. The store has been stocking up on wines that are typically difficult for retailers to get, including certain Champagnes and Burgundies.

Money that customers would normally spend on travel or dining out will “allow for increased personal buying, gifting of wine, and splurging on special bottles for the holiday tables,” adds Williams.

Restaurants are also seeing diners indulge. “People who are dining out are doing so far less, so they are spending more on wine when they do,” observes Fortgang. “We are hoping that trend continues. People are looking for the celebration where they can find it.” Though Le Pigeon must reduce the number of guests in the restaurant, it’s seeing higher per-bottle wine spend, and Fortgang has continued to purchase higher-end and allocated wines at a similar rate to last year.

8. A Surge in Champagne Demand

Although diminished on-premise activity hurt Champagne sales earlier in the year, industry professionals paint a rosier picture for the holidays. “With our brands, there has been a surge in sparkling across all price points,” says Forster.

In particular, premium Champagnes have potential. “We think that higher-end Champagne between $70 and $100 will still be strong this holiday season,” says Andrews. “These products are very popular gifts, and people are looking for reasons to celebrate.”

Part of this may be due to the category’s establishment and the familiarity of certain brands in the U.S. market. “Especially given that our price points are at the top of the market, it is surprising to see us ahead of 2019 sales for Champagne Bollinger,” says Alexander Michas, the COO of Vintus in New York. “We have seen trade and consumer sales go to the benchmarks, the top producers with a history of outstanding quality.”

Fortunately, Champagnes benefit from being spared the tariffs that have been crippling other high-end European wines. “Champagne has the good fortune of avoiding tariffs, so relative to other French wines, it now delivers more value,” says Steven Washuta, a co-owner of Denver Wine Merchant. “We have already seen a high demand for sparkling wine and hope that consumers will want to celebrate the end of a difficult year.”

Steven Washuta.

9. Consumers Still Crave Discovery

While “comfort brands” boomed during the pandemic’s first six months, retailers are seeing a renewed and increased interest in exploring new products and regions. “Consumers are looking for diversity, since so many of their other routine things can’t necessarily be done right now,” says Shawn Paul, the wine operations director of Foxcroft Wine Co. in Charlotte, North Carolina. “People seem to want a little more variety and discovery in what they’re drinking.”

Drain agrees, noting that Olé & Obrigado has seen an uptick in interest for Albariño wines from Spain and a range of Portuguese wines. “Wine drinkers are looking to try something new and branch out, particularly since they can’t travel,” she says.

Uva has been stocking up on such offbeat styles as piquette and orange wines to satisfy consumers who are interested in sharing new discoveries with family over the holidays. “We predict an increase in retail sales on specialty items like new wine styles or new regions,” he says. “Many of our customers used their quarantine time to dive deeper into their wine knowledge, and sharing that knowledge is what makes wine so enjoyable.”

10. Increased Demand for Customized Packs

Because consumers are still limiting the amount of time they spend in stores, curated packs will play more of a role this holiday season. “It takes a lot of the guesswork out of it for people,” says Moorer. “It also adds a bit of entertainment to see what someone else will pick out for you.”

Moorer, who has had success with a pack that includes two bottles each of wine, cider, and beer—enough to be interesting for a couple without overwhelming them—adds that “smaller might be the way to go this year. I think people are going to buy things on more of an individual basis.”

Rather than relying on prepackaged gift options, Uva has been building small baskets based on individual customer’s tastes and budget. “We like this approach because it makes for a more thoughtful gift,” he says.

For restaurants in states that now permit off-premise wine and spirits sales, curated wine packs allow them to offer consumers a bit of the restaurant experience. Fortgang has been offering themed wine packs since the spring. “It’s been successful for us because that’s what we’re able to add: our wine recommendations,” he says. “We’ve found ways to bring some of the restaurant into people’s homes.”

Courtney Schiessl is a Brooklyn-based wine journalist, educator, and consultant who has held sommelier positions at some of New York’s top restaurants, including Marta, Dirty French, and Terroir. She has written for Forbes.com, VinePair, and Wine Folly, among other publications, and she is currently pursuing the WSET Diploma in Wines and Spirits. Follow her Champagne-fueled adventures on Instagram at @takeittocourt.

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